Returns, Exchange & Warranty

 

General Return Policy
We accept exchange or return within 14 days from the date of purchase.

Customers are to contact to us at shop@bycoldcut.com and provide the following:

  • Invoice number
  • Indicate request for exchange or return
  • Contact number to schedule appointment for exchange or return in RED Shop


For an exchange or return to be accepted, it must meet the following conditions:

  • Original receipt and product must be presented for exchange or return.
  • Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
  • Products for exchange must be the same amount or higher (top up additional).
  • Product(s) purchased outside of Singapore is not eligible for exchange or return.

 

Exchanged or Returned products are inspected by our RED Management.

If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, a full refund will be given to the customer.

If the defect in the product was caused by reasons other than materials quality, the original product will be returned to you.

 

Refund

Refunds will be given in store credits. You must have a RED Perks account for the store credits to be credited to you.

Your refund will be processed as soon as the product you have returned is inspected by our management and it is confirmed that it fits within our returns policy.

Once return has been approved, it will take up to 5 business days for the credits to be reflected in your RED Perks Account.

Store credits have a validity of 3 months.

 

Manufacturer Warranty

Your purchased stick is covered against manufacturing defects for 1 month (from the date of purchase).

Sticks and shafts that break under normal usage within one month will be assessed for manufacturing defects by the respective brands. If the breakage is due to a manufacturing defect, the customer will be eligible for:

  1. A full stick/shaft replacement; or
  2. In the case a replacement stick/shaft is not available, a full refund in the form of store credits to offset your next purchase (see "Refund" above).

We are not obliged to entertain any requests for refunds outside the one month warranty period.

 

Exclusions

We do not offer an exchange or refund product(s):

  • Which are customised as per customer request. 
  • Obtained from a source other than www.floorballbyred.com
  • Damaged by misuse or activities other than the intended purpose (use for floorball training or playing)

 

COLDCUT PTE. LTD. reserves the right to reject any exchange or return that does not fulfil any of the above-stated requirements.
COLDCUT PTE. LTD. reserves the right to amend this policy at any time.