General Return Policy
We accept exchange or return within 14 days from the date of purchase.
Customers are to contact to us at shop@bycoldcut.com and provide the following:
For an exchange or return to be accepted, it must meet the following conditions:
Exchanged or Returned products are inspected by our RED Staff. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, a full refund will be given to the customer.
If the defect in the product was caused by reasons other than materials quality, the original product will be returned to you.
Refund
Your refund will be processed as soon as the product you have returned is inspected by our crew and it is confirmed that it fits within our returns policy.
Once return has been approved, it will take 10-14 business days for the refund to be made by RED to your account.
Exclusions
We do not offer an exchange or refund product(s):
COLDCUT PTE. LTD. reserves the right to reject any exchange or return that does not fulfil any of the above-stated requirements.
COLDCUT PTE. LTD. reserves the right to amend this policy at any time.